FAQs

HOW DO I CONTACT CUSTOMER SERVICE?

The best way to reach us during business hours is by phone (+1) 212.849.8355
If we are unable to take your call, please leave a voice message and we will return your call as soon as possible.

HOURS
Weekdays and Sundays 10:00 a.m.– 6:00 p.m.
Saturday 10:00 a.m.– 9:00 p.m.
The museum is closed on Thanksgiving Day and December 25.

You may also reach us by email at cooperhewittshop@si.edu

DO YOU OFFER MEMBER DISCOUNTS? 

Standard museum membership levels receive a 10% discount; please note that some exclusions may apply. To receive your membership discount, create an account using the same email address associated with your membership. Your discount will automatically be applied at checkout. Please note that membership discounts cannot be combined with other promotions.

Please visit our membership page to learn about additional member benefits. 

WHAT IS YOUR RETURN POLICY?

If you are unsatisfied with your purchase, you may return within 14 days of receipt.
Returns 
will be issued for the original purchase price, less shipping cost, to the original payment method.

If you received a defective or incorrect item, please email us within 3 days of receipt to arrange an exchange.

Items must be returned in original condition and packaging.
Items must be returned with a receipt.
Sale items are final sale.

HOW DO I RETURN AN ITEM?

Please ship returns to: 

Smithsonian Institution 
SHOP Cooper Hewitt
 
2 East 91st St  
New York, NY 10128 

Or, return your items in person and see our newest selection!

HOW DO I PURCHASE A GIFT CERTIFICATE? 

You may purchase a gift certificate here.  
The recipient will receive an email with their unique gift code which can redeemed in-store and online. 

DO YOU OFFER GIFT WRAPPING? 

We offer complimentary gift wrapping.
After adding items to your cart, check the box at the bottom of the page. In the text box below you may specify any gift messages to include, which items to wrap, and anything else we might need to know.

Our custom gift wrap features The Dance, a textile pattern design from the Cooper Hewitt permanent collection.

WHEN WILL MY ORDER SHIP? 

Please expect delays in order processing at this time. We will continue to update our operating status here. Updated March 18, 2020.

Orders will ship within 3 days of purchase. 

Ground shipments will take an additional 7–10 days.

All orders ship via FedEx. FedEx operates Monday through Friday 9:00 a.m.– 6:00 p.m.

Kindly keep this in mind when selecting your shipping preference. 

DO YOU ACCEPT INTERNATIONAL ORDERS? 

We have partnered with GlobalShopex for international order fulfillment. 
GlobalShopex will process your international payment and ship your order to your door. 
Once your international order is complete, all inquiries, including order status, should be directed to: 

GlobalShopex Customer Service Department 
helpdesk@globalshopex.com 
(+1) 855.848.8804

DOES MY PURCHASE SUPPORT THE MUSEUM?

Yes! Every dollar you spend supports museum operations.
You can also support Cooper Hewitt through Membership, Donation, and Events.

HOW CAN I SUBMIT MY DESIGNS TO THE BUYER?

You may submit product images and text information via email or printed mail.

shopsubmissions@si.edu 

SHOP Cooper Hewitt
Attn: Director of Retail
2 East 91st Street
New York, NY 10128

We sincerely appreciate all submissions and carefully examine everything that we receive.
Always include contact and ordering information. If we find that your product is appropriate for the SHOP we will contact you. 
Unfortunately, due to high volume, it is impossible to respond to every submission.

Please understand that under no circumstances can we accept unsolicited samples.
Any unsolicited samples will be discarded, unopened.
In addition, any printed material or samples that are submitted will not be returned to you. 

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