FAQs

HOW DO I CONTACT CUSTOMER SERVICE?

The best way to reach us is by email at cooperhewittshop@si.edu

HOURS
The shop is temporarily closed.

DO YOU OFFER MEMBER DISCOUNTS? 
Standard museum membership levels receive a 10% discount; please note that some exclusions may apply. To receive your membership discount, create an account using the same email address associated with your membership. Your discount will automatically be applied at checkout. Please note that membership discounts cannot be combined with other promotions.

Please visit our membership page to learn about additional member benefits. 

WHAT IS YOUR RETURN POLICY?

Due to the rapidly evolving COVID-19 pandemic and our inability to monitor products that have left our store, we are declining all returns (including refunds, store credits and product exchanges) for the safety of our customers and associates. We will continue to closely monitor guidance and adjust our policies accordingly.

If you received a defective or incorrect item, please email us within 3 days of receipt.

HOW DO I PURCHASE A GIFT CERTIFICATE? 

You may purchase a gift certificate here.  
The recipient will receive an email with their unique gift code which can redeemed in-store and online. 

WHEN WILL MY ORDER SHIP? 

Please expect delays in order processing at this time. We will continue to update our operating status here. Updated April 29, 2020.

New policies and procedures to ensure the health and safety of our team are resulting in slower shipping timelines. Orders will be processed and shipped twice a week. All orders ship via FedEx. 

DO YOU ACCEPT INTERNATIONAL ORDERS? 

We have partnered with GlobalShopex for international order fulfillment. 
GlobalShopex will process your international payment and ship your order to your door. 
Once your international order is complete, all inquiries, including order status, should be directed to: 

GlobalShopex Customer Service Department 
helpdesk@globalshopex.com 
(+1) 855.848.8804

DOES MY PURCHASE SUPPORT THE MUSEUM?

Yes! Every dollar you spend supports museum operations.
You can also support Cooper Hewitt through Membership, Donation, and Events.

HOW CAN I SUBMIT MY DESIGNS TO THE BUYER?

You may submit product images and text information via email or printed mail.

shopsubmissions@si.edu 

SHOP Cooper Hewitt
Attn: Director of Retail
2 East 91st Street
New York, NY 10128

We sincerely appreciate all submissions and carefully examine everything that we receive.
Always include contact and ordering information. If we find that your product is appropriate for the SHOP we will contact you. 
Unfortunately, due to high volume, it is impossible to respond to every submission.

Please understand that under no circumstances can we accept unsolicited samples.
Any unsolicited samples will be discarded, unopened.
In addition, any printed material or samples that are submitted will not be returned to you. 

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