HOW DO I CONTACT CUSTOMER SERVICE?
The best way to reach us is by email at email@example.com
If you have a more urgent question, you can reach us during store hours at (+1) 212.849.8355
CAN I SHOP IN PERSON?
Yes! We would love to see you.
Please note that not all items available online will be available in store, and vice versa.
Contact us if you would like to inquire about a specific item.
We are located in Cooper Hewitt, Smithsonian Design Museum, at 2 East 91st Street, New York City.
Timed entry tickets are not required for SHOP entry, but if you would like to visit the museum, reserve tickets here.
Our hours are:
10:00 a.m. to 6:00 p.m. daily
The museum is closed on Thanksgiving Day and December 25.
WHAT ARE THE HEALTH & SAFETY REQUIREMENTS FOR VISITING THE MUSEUM AND SHOP?
Beginning Monday, January 30, visitors are not required to wear masks while indoors, however they are highly recommended.
Visitors are not required to show proof of vaccination to enter the Museum, SHOP, or cafe.
DO YOU OFFER MEMBER DISCOUNTS?
Standard museum membership levels receive a 10% discount in-store and online (please note that some exclusions may apply). To receive your discount, create an account using the same email address associated with your membership. Savings will automatically apply at checkout. Please note that membership discounts cannot be combined with other promotions.
WHAT IS YOUR RETURN POLICY?
If you are unsatisfied with your purchase, you may return within 14 days of receipt.
Returns will be issued for the original purchase price, less shipping cost, to the original payment method.
If you received a defective or incorrect item, please email us within 3 days of receipt to arrange an exchange.
Items must be returned in original condition and packaging.
Items must be returned with a receipt.
All discounted items are final sale.
HOW DO I RETURN AN ITEM?
Please ship returns to:
SHOP Cooper Hewitt
2 East 91st St
New York, NY 10128
Or, return your items in person and see our newest selection!
HOW DO I PURCHASE A GIFT CERTIFICATE?
You may purchase a gift certificate here.
The recipient will receive an email with their unique gift code which can redeemed in-store and online.
WHEN WILL MY ORDER SHIP?
Orders placed online will be processed and shipped at least twice a week. There may be a delay between the time you receive your order tracking number and when packages are received by FedEx.
Current policies and procedures to ensure the health and safety of our team are resulting in slower shipping timelines.
DO YOU ACCEPT INTERNATIONAL ORDERS?
We have partnered with GlobalShopex for international order fulfillment.
GlobalShopex will process your international payment and ship your order to your door.
Once your international order is complete, all inquiries, including order status, should be directed to:
GlobalShopex Customer Service Department
DOES MY PURCHASE SUPPORT THE MUSEUM?
HOW CAN I SUBMIT MY DESIGNS TO THE BUYER?
You may submit product images and text information via email or printed mail.
SHOP Cooper Hewitt
Attn: Director of Retail
2 East 91st Street
New York, NY 10128
We sincerely appreciate all submissions and carefully examine everything that we receive.
Always include contact and ordering information. If we find that your product is appropriate for the SHOP we will contact you.
Unfortunately, due to high volume, it is impossible to respond to every submission.
Please understand that under no circumstances can we accept unsolicited samples.
Any unsolicited samples will be discarded, unopened.
In addition, any printed material or samples that are submitted will not be returned to you.